Use this returns center before shipping any product back to Auralith. Support must confirm eligibility, return address, packaging requirements, and review timing first.
Return request steps
Step 1: Contact support
Email support@hongyiii.site with your order email, product name, issue summary, requested outcome, and photos if applicable.
Do not ship the product back until support provides review instructions and the correct return route.
Step 2: Wait for review
Support will review the request against the return window, product condition, item type, package condition, and reason for return.
Additional information may be requested if the case involves damage, missing accessories, warranty questions, or carrier issues.
Step 3: Pack safely
Pack the item securely with included accessories and original packaging where available.
Keep carrier proof until refund, replacement, exchange, or rejection decision is complete.
Review outcomes
Possible resolutions
After review, support may approve a refund, replacement, exchange, repair route, partial refund, or rejection depending on the evidence and product condition.
Refund timing starts after the return is received, inspected, and accepted.